Refund policy

<h1>Return & Refund Policy</h1>
<p><strong>Last updated: [Current Date]</strong></p>

<p>Thank you for shopping at AYN. If you are not entirely satisfied with your purchase, we're here to help.</p>

<h2>Returns Window</h2>
<p>You have <strong>30 calendar days</strong> to return an item from the date you received it.</p>

<h2>Eligibility for Returns</h2>
<p>To be eligible for a return, your item must:</p>
<ul>
    <li>Be unused and in the same condition that you received it</li>
    <li>Have all original tags attached</li>
    <li>Be in its original packaging</li>
    <li>Not be a final sale item</li>
</ul>

<h2>Final Sale Items</h2>
<p>The following items cannot be returned or exchanged:</p>
<ul>
    <li>Discounted or sale items (unless damaged)</li>
    <li>Undergarments, socks, and face masks (due to hygiene reasons)</li>
    <li>Gift cards</li>
</ul>

<h2>How to Initiate a Return</h2>
<p>To start a return, please follow these steps:</p>
<ol>
    <li>Email us at <strong>[support@ayn.com]</strong> with your order number and the items you wish to return</li>
    <li>We will provide you with the return shipping address and instructions</li>
    <li>Pack the items securely in the original packaging if possible</li>
    <li>Ship the items to the provided address</li>
</ol>

<h2>Return Shipping Costs</h2>
<p><strong>Domestic returns:</strong> Customers are responsible for return shipping costs unless the item is defective or we made an error.</p>
<p><strong>International returns:</strong> Customers are responsible for all return shipping costs, customs, and import fees.</p>

<h2>Refunds</h2>
<p>Once we receive your returned item, we will inspect it and notify you of the status of your refund.</p>
<p>If approved, your refund will be processed and automatically applied to your original payment method within <strong>5-7 business days</strong>.</p>

<h2>Exchanges</h2>
<p>If you need to exchange an item for a different size or color, please return the original item and place a new order. This ensures you get the correct item as quickly as possible.</p>

<h2>Damaged or Defective Items</h2>
<p>If you receive a damaged or defective item, please contact us immediately at <strong>[support@ayn.com]</strong> with:</p>
<ul>
    <li>Your order number</li>
    <li>Photos of the damaged/defective item</li>
    <li>A brief description of the issue</li>
</ul>
<p>We will cover return shipping costs and send you a replacement or issue a full refund.</p>

<h2>Late or Missing Refunds</h2>
<p>If you haven't received your refund yet:</p>
<ol>
    <li>Check your bank account again</li>
    <li>Contact your credit card company (it may take some time before the refund is officially posted)</li>
    <li>Contact your bank</li>
    <li>If you've done all of the above and still haven't received your refund, please contact us at <strong>[support@ayn.com]</strong></li>
</ol>

<h2>Contact Us</h2>
<p>If you have any questions about our Return & Refund Policy, please contact us:</p>
<ul>
    <li>Email: <strong>[support@ayn.com]</strong></li>
    <li>Phone: <strong>[Your phone number]</strong></li>
    <li>WhatsApp: <strong>[Your WhatsApp number]</strong></li>
</ul>